Refund policy
RETURN AND REFUND POLICY
JuvaHaircare VOF
Last Updated: January 2026
1. YOUR RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)
You have 14 days to withdraw from your purchase without giving any reason.
This is your legal right under the EU Consumer Rights Directive (2011/83/EU). The withdrawal period expires 14 days after the day you (or a third party indicated by you, other than the carrier) receive the goods.
2. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
To withdraw, you must inform us of your decision by a clear statement. You can:
- Email us at info@juvahaircare.nl
- Use the model withdrawal form below
- Send a letter to our address
You must send the goods back within 14 days of notifying us of your withdrawal.
3. CONDITIONS FOR RETURNS
To be eligible for a return, products must be:
- Unused and in original condition
- In original packaging
- With seal intact (see Section 4)
You may handle the product only as necessary to establish its nature, characteristics, and functioning (as you would in a physical store).
4. SEALED PRODUCTS (HYGIENE EXCEPTION)
Important: For hygiene reasons, the right of withdrawal does not apply to sealed cosmetic products that have been opened after delivery.
What counts as a "seal":
- Shrink wrap
- Security sticker
- Hygiene seal
- Pump lock
- Foil seal
- Packaging marked "sealed for your protection"
If the seal is intact, you can return the product for a full refund.
5. HOW TO RETURN PRODUCTS
Step 1: Notify us at info@juvahaircare.nl with your order number
Step 2: Pack the items securely in original packaging
Step 3: Send to:
JuvaHaircare VOF
Flevolaan 19 B
1382 JX Weesp, Netherlands
Step 4: Keep your shipping receipt as proof of return
6. RETURN SHIPPING COSTS
You bear the direct cost of returning the goods. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.
7. REFUNDS
We will refund all payments received from you, including the cost of standard delivery (if applicable), within 14 days of receiving the returned goods or proof of return shipment (whichever is earlier).
We will use the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
Note: If you chose express delivery, we will only refund the cost of standard delivery.
8. REDUCTION IN VALUE
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
9. DEFECTIVE PRODUCTS
If you receive a defective or damaged product, please contact us immediately at info@juvahaircare.nl with:
- Your order number
- Description of the defect
- Photos of the defect
For defective products, we will cover return shipping costs and provide a replacement or full refund at your choice.
Under Dutch law, defects appearing within 2 years of delivery are presumed to have existed at delivery.
10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to:
- Sealed cosmetic products opened after delivery (for hygiene reasons)
- Products made to your specifications or clearly personalized
- Products that deteriorate or expire rapidly
11. MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
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WITHDRAWAL FORM To: JuvaHaircare VOF Keizersgracht 520 H, 1017EK Amsterdam, Netherlands Email: info@juvahaircare.nl I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ________________ Order number: ________________ Ordered on: ________________ Received on: ________________ Name of consumer(s): ________________ Address of consumer(s): ________________ Date: ________________ Signature (only if submitted on paper): ________________ |
12. CONTACT
JuvaHaircare VOF
Keizersgracht 520 H, 1017EK Amsterdam, Netherlands
Email: info@juvahaircare.nl
KvK: 97872695 | VAT: NL868269372B01