Privacy policy

PRIVACY POLICY

JuvaHaircare VOF

Last Updated: January 2026

1. DATA CONTROLLER

The data controller responsible for your personal data is:

JuvaHaircare VOF

Keizersgracht 520 H

1017EK Amsterdam, Netherlands

KvK: 97872695 | VAT: NL868269372B01

Email: info@juvahaircare.nl

2. PERSONAL DATA WE COLLECT

2.1 Data You Provide

  • Account & Order Data: name, email, phone, addresses, purchase history
  • Marketing Preferences: newsletter subscriptions, communication preferences
  • Hair/Skin Assessment Data: hair type, scalp condition, skin concerns (see Section 2.3)
  • Customer Service: inquiries, complaints, correspondence

2.2 Data Collected Automatically

  • IP address, browser type, device information, pages visited, referring website

2.3 Special Category Data (Assessments)

If you complete our hair or skin assessment, you may provide health-related information (e.g., scalp conditions, allergies). This data is processed only with your explicit consent for personalized product recommendations. You can withdraw consent anytime via your account settings or by contacting us.

3. HOW WE USE YOUR DATA

Purpose

Legal Basis

Processing orders and account management

Contract performance

Personalized product recommendations

Explicit consent

Email marketing and newsletters

Consent

Fraud prevention and security

Legitimate interest

Tax and legal compliance

Legal obligation


4. DATA SHARING

We share your data with service providers who process data on our behalf under GDPR-compliant agreements:

  • Payment processors (Mollie, Stripe, Klarna)
  • Email marketing (Klaviyo/Mailchimp)
  • Analytics (Google Analytics with IP anonymization)
  • Shipping partners (PostNL, DHL)
  • E-commerce platform (Shopify)

We may also disclose data to comply with legal obligations or protect our rights. We never sell your personal data.

5. INTERNATIONAL TRANSFERS

Your data may be transferred outside the EEA (e.g., to US-based service providers). We ensure appropriate safeguards through EU Standard Contractual Clauses or the EU-US Data Privacy Framework.

6. DATA RETENTION

  • Order records: 7 years (Dutch tax law)
  • Account data: Until account deletion + 2 years
  • Assessment data: Until consent withdrawal or account deletion
  • Marketing data: Until unsubscribe or 3 years of inactivity

7. YOUR RIGHTS

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Receive your data in a portable format
  • Withdraw consent at any time

To exercise these rights, contact info@juvahaircare.nl. We respond within one month.

You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl

8. COOKIES

We use cookies for website functionality, analytics (with consent), and marketing (with consent). When you first visit our website, you can accept or decline non-essential cookies. You can change your preferences anytime via our cookie settings.

See our separate Cookie Policy for details.

9. SECURITY

We protect your data with SSL/TLS encryption, secure storage, access controls, and staff training. In case of a data breach posing risk to your rights, we will notify the supervisory authority within 72 hours and inform you without undue delay.

10. CHILDREN

Our services are not directed at children under 16. We do not knowingly collect data from children under 16 without parental consent.

11. CHANGES

We may update this Privacy Policy from time to time. Material changes will be notified by email. The current version is always available on our website.

12. CONTACT

JuvaHaircare VOF

Keizersgracht 520 H, 1017EK Amsterdam, Netherlands

Email: info@juvahaircare.nl